Complaint Procedure

At Zippys Nursery we believe that parents are entitled to expect courtesy and prompt, careful attention to their individual needs and wishes. We hope that at all times parents are happy with the service provided and we encourage parents to voice their appreciation to the staff concerned.

We record all compliments and share these with staff.

We welcome any suggestions from parents on how we can improve our services, and will give prompt and serious attention to any concerns that parents may have. Any concerns will be dealt with professionally and promptly to ensure that any issues arising from them are handled effectively and to ensure the welfare of all children, enable the ongoing cooperative partnership with parents and to continually improve the quality of the nursery.

A parent who is uneasy about any aspect of the nursery provision should talk over any worries and anxieties with the manager. If this problem does not have a satisfactory outcome or the problem recurs, the parent should telephone or put their complaint in writing to the Managing directors.

Most complaints should be resolved informally or at this initial stage.

We have a formal procedure for dealing with complaints where we are not able to informally resolve a concern. Where any concern or complaint relates to child protection, we follow our *Safeguarding/Child Protection Policy.

For further information please request a copy of our policy from the nursery.